Frequently Asked Questions
- When will I receive my first issue?
For domestic orders, please allow 6-8 weeks for your first copy of Racer X to arrive. For Canadian orders, expect 7-8 weeks. For international orders 10-12 weeks.
- What is an Automatic Renewal?
As a convenience, all subscriptions are placed on Automatic renewal, except prohibited by law. Automatic renewal service ensures you continuous magazine delivery as long as we have a valid credit card on file. With rising costs in postage and materials, we appreciate your participation as it also helps keep price increases at a minimum.
You can turn off automatic renewals by visiting your Subscription Manager, click details on your active subscription and unchecking the auto-renew box.
You can update your credit card information or make a payment in your Subscription Manager as well.
- What if I missed an issue?
There are several reasons why you may not get your issue:
1. Incorrect Address on file: To verify we have the correct one, in Your Subscriptions, click details on the active subscription and from there you can add a new address or edit your existing one in case of a data entry error.
Please note: If the Post Office alerts us that your magazine is undeliverable, we have no further obligation unless we receive a corrected address within one year.
2. Your subscription has expired: Visit Your Subscriptions to check the status of your subscription. If the status is showing Expired, you can easily renew by clicking the Renew button. To ensure you don't miss an issue be sure to renew at least one month before your expiration date.
3. Your subscription has been suspended: Visit Your Subscriptions to check the status of your subscription. If your subscription is suspended due to an outstanding payment, it means the credit card we have on file was unable to be charged. You can make a payment and reinstate your subscription by clicking the Pay Now button. If your subscription is suspended but not due to an outstanding payment, please reach out to our customer service team at firstname.lastname@example.org.
If none of these options apply, contact customer service.
International subscribers, please note: Due to various problems and high shipping costs, we are no longer mailing out a physical replacement to our international subscribers. We would be happy to extend your subscription by the qty. of the missing issue(s) or if you're set on having a physical copy, we’d be happy to send it. We just ask that you pay shipping costs.
- When does my subscription expire?
The expiration date of your subscription can be found on the mailing label or by visiting Your Subscriptions.
- How do I update my payment information?
Credit card expiring? Update your credit card now.
- How do I cancel my subscription?
We hate to see you go! If there is anything we can do to keep you in the Racer X family, please send an email to email@example.com. We'd love to keep you as a reader!
If you must cancel, visit your Your Subscriptions and click details on your active subscription. Your subscription will be cancelled after all remaining issues are delivered.
- Why am I receiving duplicate issues?
Duplicate copies are usually received when a renewal is placed and either the name or mailing information doesn’t match what we currently have on file. When there is a variance in the entered information the system will create a separate new subscription. If you are receiving duplicate copies please email firstname.lastname@example.org.
- How can I order a back issue of Racer X?
Back issues can be purchased from racerxbrand.com. Supplies are limited; availability cannot be guaranteed.
Digital Edition Questions
- How do I view my digital issue?
1. With each new issue within the first week or two of the month, you’ll get an email containing a link to your Digital Bookstand, where you can access your previous issues alongside your newest issue. Please check your Spam folder to make sure it didn’t end up there!
2. In the top right corner of Racer X online, you will see a notification in red when a new issue is available.
3. You can access the Digital Magazine Bookstand by going to The Mag in the main navigation of Racer X online.
- I’m having trouble accessing my digital edition:
- If you are having trouble logging into your digital account, please email email@example.com, someone from our customer support team will troubleshoot the problem.
- Is there an app for the digital edition?
We do not have an app, but when viewing the site in your browser on your phone or tablet, you will be able to save a shortcut icon to your home screen that will mimic an app.